Our Cuppa Guarantee

We are incredibly proud of the quality of our products and firmly believe that you will be more than delighted with your purchase.

While we are proud to say that we have never had a return, we understand that sometimes things may not go as planned.

That’s why we offer our amazing 1-year, 115% money-back and happiness guarantee. Not 30 days, not 90 days, but 1 year!

If you encounter any issue with your purchase, we will solve it! Whether it’s a refund, replacement Cuppa Mugs, a beanie, or a Cuppa water bottle—whatever it takes to ensure your satisfaction.

So, no need to worry. Simply send Nick an email at nick@thecuppa.co.uk, and we'll take care of everything for you. We’ll promptly process a refund for the full purchase price plus an additional 15% to cover return postage, credited back to your original payment method. Your satisfaction is our priority, and we'll ensure that you're a happy customer!